Customer Service Representative
(Day shift & Night shift)

JOB DESCRIPTION

Above Industry Rates, Private Medical Insurance + 1 dependent, 15 days leave, Monthly Dinner & Lunch. Join Us!

Go-Va provides clients based in Australia with offshore employees. We are managed operations, not a BPO. You will work in the Go-Va office in Cebu and have direct contact with your Australian company on a daily basis who will train you in their policies and procedures. Go-Va management on site is there to support you and we provide you with many benefits.

Position Description:

  • The customer service representative will be using Zendesk to complete client’s requests.
  • Update their store locations on client’s platform.
  • The customer service representative will learn to make those changes on client’s database while updating the clients of their current status.
  • The representative must have good attention to detail, and review the account specific notes before making changes.
  • Must have experience with Excel and spreadsheets.
  • Must have strong communication skills, as we’ll be adjusting the process in the near future.
  • Open for Night Shift schedule.
  • Candidate must possess at least a Bachelor’s/College Degree, any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Applicants must be willing to work in Cebu City.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Full-Time position(s) available.

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