Client Services Administrator

JOB DESCRIPTION

Above Industry Rates, Private Medical Insurance, 15 days leave, Monthly Dinner & Lunch. Join Us!

Go-Va provides clients based in Australia with offshore employees. We are managed operations, not a BPO. You will work in the Go-Va office in Cebu and have direct contact with your Australian company on a daily basis who will train you in their policies and procedures. Go-Va management on site is there to support you and we provide you with many benefits.

Job Description:

  • Ensure client data is accurately recorded in all business systems according to agreed processes (CRM Management).
  • Transcribe voice recorded file notes
  • Accurate and timely preparation of various reports
  • Prepare client communication
  • Ensure applications and other client documentation is completed and lodged according to business processes
  • Liaise with financial institutions (i.e. banks, fund managers or insurance providers etc.)
  • Provide back-office administration and support.

SKILLS & KNOWLEDGE REQUIRED:

  • Strong communication both verbal and written (English).
  • Exceptional numeracy skills, with the ability to prepare and analyze a range of financial reports.
  • Highly organized with strong attention to detail
  • Committed to creating an awesome team environment
  • Continually looking for ways to learn and improve
  • Lead by example
  • Ability to work autonomously & yet still the confidence to ask questions if unsure
  • Exceptional customer service
  • Passionate about community development

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